Refund Policy
Effective date: August 21, 2026
At Solar Ground Lights, we want you to be completely satisfied with your purchase. If you are not entirely happy with your solar ground lights, we offer a straightforward return and refund process.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Condition of Returned Items
For a full refund, items must be returned in their original, unused condition, with all original packaging, accessories, and manuals included. Items that show signs of use, damage, or are not in their original packaging may be subject to a partial refund or refusal of return.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at support@solargroundlights.com within 30 days of delivery.
- Provide your order number and a brief explanation of why you wish to return the item(s).
- Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
- Clearly write the RMA number on the outside of the return package. Returns without a valid RMA number may be delayed or refused.
4. Refund Method and Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
5. Return Shipping Costs
The customer is responsible for all return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Non-Returnable Items
Certain types of items cannot be returned. These include:
- Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
- Clearance or final sale items.
- Gift cards.
- Any item returned more than 30 days after delivery.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@solargroundlights.com within 7 days of delivery. Provide your order number and clear photos of the damage or defect. We will gladly offer you a free replacement or a full refund, including return shipping costs, once the damage or defect is verified.
8. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above to return the original item for a refund, and then place a new order for the desired item.
9. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@solargroundlights.com.