Shipping Policy
Effective date: August 21, 2026
Thank you for shopping with Solar Ground Lights! We are committed to delivering your solar ground lights efficiently and securely. Please review our shipping policy below.
1. Shipping Costs
We offer a flat rate shipping fee of $8.95 per order for all domestic and international shipments.
2. Processing Time
All orders are processed and prepared for shipment within 1-3 business days (Monday through Friday, excluding holidays) after your order is placed. Orders placed on weekends or holidays will begin processing on the next business day.
3. Domestic Shipping
For orders shipped within the United States, we primarily use USPS or UPS. Once shipped, you can expect your order to arrive within 5-10 business days. Please note that delivery times are estimates and may vary due to carrier delays or other unforeseen circumstances.
4. International Shipping
We ship to many countries worldwide. International orders typically arrive within 10-25 business days after shipment. Please be aware that international shipping times can vary significantly due to customs processing and local postal services.
Customs, Duties, and Taxes: For international orders, additional customs duties, taxes, and fees may be imposed by the destination country's customs office. These charges are the sole responsibility of the buyer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the progress of your delivery directly on the carrier's website.
6. Shipping Delays
While we strive to ensure timely delivery, Solar Ground Lights is not responsible for delays caused by shipping carriers, adverse weather conditions, customs inspections, or other events beyond our control. We will, however, do our best to assist you in tracking your package and resolving any issues that may arise.
7. P.O. Box and APO/FPO Addresses
We support shipping to P.O. Box and APO/FPO addresses. Please note that these orders can only be shipped via USPS.
8. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact our customer service team at support@solargroundlights.com within 7 days of the expected delivery date (for lost packages) or receipt of the damaged item. Please provide your order number and any relevant details or photos of the damage. We will work with the shipping carrier to investigate the issue and find a suitable resolution, which may include a replacement or refund.
9. Restricted Countries
Due to various international regulations and shipping restrictions, we are unable to ship to certain countries. If your country is not available during checkout, we currently do not ship to that location.